“I’m in Facebook Jail – my Facebook account is suspended – can you help?”
What would you do if you had your Facebook account suspended – if you were put in Facebook jail – would you know what to do? What’s your 1, 2, 3?
I got a message over the weekend. A former client was in a total panic. Their business page was inacessible to them, because they had left their iPad out and a teenage son had messed about posting silly pictures on her account – in fact, he’d posted so many in a short space of time, which others had reported, that Facebook saw fit to suspend her account temporarily. Not a big issue – it’s the weekend after all. Well, except when your business is totally focused on women who are mothers and it’s Mothering Sunday the next day. She was hairless. I think her Son may be as well, after the dressing down she gave him.
Anyway. What do you do when this happens to you? Do Not Panic. It is likely that you’ve not had an experience like the former client, but instead, someone’s hacked your account and Facebook is trying to protect you. Here’s the screenshot from FB, as at March 2015. And here’s a link to ways to keep your account more secure going forwards – click on the screenshot below.
If you are in a pickle and you’ve got problems in getting back in, here’s what you need to do next. Go to your box.com / dropbox.com account and find the document which has the updated info on who you had the foresight to add as an admin on your account. Get in touch with them – they can temporarily post for you. Arrange for them to keep things going whilst you are unavailable on your own account.
Once you’ve got this sorted, you can carry on with getting back into working out how to get reinstated on Facebook.
I know. It sounds simple doesn’t it? Did you see what it depends upon?
1. Having a dropbox.com / box.com document to remind you who the other Admins are that can manage your page.
2. Having contact details in the Admin document.
3. Having other Admins on your page.
No really, you’d be amazed at how many people do not have 3 in place. The person who called me in a panic on the weekend couldn’t remember if she’d removed me as an Admin. She hadn’t. I dropped everything to schedule 24 hours of content for her, with last minute codes and offers. We added her Sister as an Admin and she went from there, whilst she wrangled getting back online. Turned out it was a very temporary suspension. But still, it was heart stopping for the hours that it was in place.
I hope that now, you are going away, to check that you have 1, 2 and 3 in place. And a good password on your iPad!
PS. Found this post whilst researching writing this – it’s one of the better ones out there, so have a look at it if you’re unsure if you could be someone who could end up in Facebook Jail.